We want you to be happy with your order from Shop Eastern Bloc but if something is awry we can offer a refund, as long as the item is returned to us in its original saleable condition within 14 days of you placing the order. You will need to send it back to us clearly stating the reason for the refund. You will also need to ask the post office for a “proof of postage” and make sure you hold onto this until we have safely received the item. We recommend that you post things to us as securely as possible so that you can trace where the package is. The item is your responsibility until we receive it. Please note though that we can’t reimburse the postage cost of returning it to us.
On receipt of the returned item please allow 5-10 working days for the refund to appear in your account. Your refund will be the cost of the item MINUS the postage that you originally paid to us.
The address for returns is: Shop Eastern Bloc, Studio 8, 2 – 4 Southgate Road, London N1 3JJ. Find out more on our contact page.
In the unlikely event that the item was broken or damaged when you received it, please take a photo and email it to us: firstname.lastname@example.org. We will then decide if you need to return it to us or not and whether we will send out another item free of charge. If the item is no longer in stock we will refund the cost of the original item minus the original postage paid. Please allow 5 – 10 working days for the funds to appear in your account. If you would like a different item then you must place a new order. If we request that you return the faulty item to us then you must do so before a replacement or refund is sent to you. As stated above, we can’t reimburse the postage cost of you returning it to us.
If you have any queries or concerns, contact us as we are very friendly and want to help you.